DeviceBits is an AI company that specializes in guided solutions to solve specific, high impact problems in the enterprise. DeviceBits has built fundamental AI technology across a broad area to make automation of troubleshooting and problem-solving tasks for the enterprise a reality.
The area where Sease has been involved is the search infrastructure of one of their mainstream product called Digital Customer Care Service Platform, a platform where end users and back-office users can quickly ask/search and find solutions for all issues related with smart devices.
- Analysis, Refactoring and Tuning of the existing search infrastructure (based on Amazon Elasticsearch)
- Improving results precision
- Building a domain specific vocabulary
- Creation of a Search Quality Evaluation infrastructure
- Search infrastructure live incidents troubleshooting and investigations.
- Elasticsearch Training
Tutoring about Elasticsearch essentials