DeviceBits is an AI company that specializes in guided solutions to solve specific, high impact problems in the enterprise.

The area where Sease has been involved is the search infrastructure of one of their mainstream product called Digital Customer Care Service Platform, a platform where end users and back-office users can quickly ask/search and find solutions for all issues related with smart devices.

DeviceBits has been our customer from May 2018, with a total of 1 contract so far for 6 months.

Activities covered:

  • Analysis, Refactoring and Tuning of the existing search infrastructure (based on Amazon Elasticsearch) 
  • Improving results precision
  • Building a domain specific vocabulary
  • Tutoring about Elasticsearch essentials
  • Creation of a Search Quality Evaluation infrastructure
  • Search infrastructure live incidents troubleshooting and investigations.